We are here to serve you.
We appreciate your trust in Illinois Mutual, and we are here for you whenever you have a question—whether by phone or email!
We also encourage you to register for My Policy, our website portal designed just for our policyowners. You can view your policy summaries, verify policy specifics such as beneficiary designations, and understand policy definitions. It’s a secure way to access your information online.
We have recently added some key enhancements to My Policy which will improve your self-service options:
Improved policy coverage details
Online policy change and claim forms to include electronic submission
Detailed frequently asked questions (FAQ)
Video overview of our claims process for disability income insurance (DI) claims
Log in or register to explore these new features!
Contact Policy Service
Policy Changes
It’s easy to make a change to your policy. Download our Policy Service Request Form then mail the completed form signed by the policyowner to:
Illinois Mutual
Policy Service Department
300 SW Adams St.
Peoria, IL 61634
Contact the Policy Service Department
Phone: (800) 380-6688
Hours (CST):
Monday: 7:45am - 4:30pm
Tuesday: 7:45am - 4:30pm
Wednesday: 7:45am - 4:30pm
Thursday: 7:45am - 4:30pm
Friday: 7:45am - 12:15pm
Fax: (309) 674-2217
Email: [email protected]
The Policy Service Request Form requires Adobe Acrobat Reader version 5.0 or greater. When you activate the link, the form will open in a new browser window. To return to this page, merely close the window containing the form.
Claims InformationLog in to My Policy
Looking for an agent?
Now is the best time to talk to an agent about your coverage needs.
How Can We Help?
Claims
(800) 437-7355
ext. 752 Disability Claims
ext. 746 Life Claims
ext. 747 Worksite Claims
[email protected]
Policy Service
(800) 380-6688
[email protected]
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