Customers

We are here to serve you.

We appreciate your trust in Illinois Mutual, and we are here for you whenever you have a question—whether by phone or email!

We also encourage you to register for My Policy, our website portal designed just for our policyowners. You can view your policy summaries, verify policy speciﬁcs such as beneﬁciary designations, and understand policy deﬁnitions. It’s a secure way to access your information online.

We have recently added some key enhancements to My Policy which will improve your self-service options:

Improved policy coverage details
Online policy change and claim forms to include electronic submission
Detailed frequently asked questions (FAQ)
Video overview of our claims process for disability income insurance (DI) claims

Log in or register to explore these new features!

Contact Policy Service

Policy Changes

It’s easy to make a change to your policy. Download our Policy Service Request Form then mail the completed form signed by the policyowner to:

Illinois Mutual
Policy Service Department
300 SW Adams St.
Peoria, IL 61634

Contact the Policy Service Department

Phone: (800) 380-6688

Hours (CST):
Monday: 7:45am - 4:30pm
Tuesday: 7:45am - 4:30pm
Wednesday: 7:45am - 4:30pm
Thursday: 7:45am - 4:30pm
Friday: 7:45am - 12:15pm

Fax: (309) 674-2217

Email: [email protected]

The Policy Service Request Form requires Adobe Acrobat Reader version 5.0 or greater. When you activate the link, the form will open in a new browser window. To return to this page, merely close the window containing the form.

Claims Information